Frequently Asked Questions
Everything you need to know about shopping with Hannas Toowoomba
What are your shipping rates and delivery times?
We offer flat-rate shipping across Australia. Standard orders typically arrive within 3-7 business days, while express shipping options are available at checkout for faster delivery.
Can I return an item if it doesn't fit?
Yes, we accept returns on most full-priced items within 14 days of delivery. Items must be in their original, unworn condition with all tags attached.
Do you offer Click and Collect in Toowoomba?
Absolutely. You can select the 'Pick Up' option at checkout to collect your order from our Ruthven Street store at no additional cost.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay for your convenience.
How do I know which size to order?
Each product page includes a detailed size guide. Since we stock various brands, we recommend checking the specific measurements provided to ensure the perfect fit.
Are your online products available in-store?
Most of our online collection is available in our physical boutique, but we recommend contacting us if you are looking for a specific piece to ensure it is currently in stock.