Returns & Exchanges
At Hannas Toowoomba, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return policy for all full-priced items in original condition. Whether you need a different size or a complete change of heart, our team is here to ensure your shopping experience remains seamless.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original Hannas tags attached within 30 days of the purchase date.
Initiate Return
Contact our customer service team via email or visit our Toowoomba storefront with your order number and proof of purchase to begin the process.
Package and Send
Securely pack your items in their original packaging and send them to our dedicated returns address using a trackable shipping service.
Receive Refund or Exchange
Once our quality control team inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing